How to Use This Guide


This guide outlines recommended procedures for responding to emergencies.  A copy of this guide should be placed in every office, receptionist area, cafeteria and other places where people gather. Since the information is general, each workplace or building should tailor procedures to fit its own environment and capabilities.  A comprehensive crisis management plan may be developed from this guide.  For the most effective use, present guide to staff during training and review procedures frequently. 


This guide is intended as a reference and aid to sound judgement and common sense.








Abington School District (1996).  Abington emergency management plan. Abington, PA: Abington School District.

Agency for Instructional Technology (1997).  Youth crises: Planning the response.  Indianapolis, IN: AIT.

Delaware Emergency Management Agency.  Delaware emergency operations plan.

Delaware Emergency Management Agency (1999).  Government complex bomb threat standard operating procedures.

Delaware State Fire Prevention Commission (1997).  Delaware State fire prevention regulations.

Emergency Response Institute, Inc. (1991).  School disaster planning: A guide for school emergency preparedness.  Olympia,

WA: ERI, Inc.

Federal Emergency Management Agency (1990).  Emergency management guide for business and industry.  Available online


Metropolitan Toronto Police Service.  Robbery Prevention.  Available online at

New York State Disaster Preparedness Commission (1990).  Planning manual and guidelines for school emergency/disaster

preparedness plans.  Albany, NY: The State Education Department.

Smithsonian Institution (1993).  Staff disaster preparedness procedures.  Available online at





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